Everything in one place

What personal data we collect, why we collect it, and your rights under UK GDPR.

The small number of cookies and browser-storage keys we use, and what each one does.

The third-party services that process your data on our behalf (authentication, payments, storage, AI).

The agreement between you and us when you use VetMyBuilder.

When we refund tradesperson payments, when we don't, and how to request one.

What you can and can't post, photo and chat conduct rules, and consequences for breaking them.

How to raise a concern, how we investigate, and what to expect in response.

What the green Verified badge actually represents - and what it doesn't.

Why you see tradespeople in the order you do, and what does and doesn't influence the order.

How we review reports, the actions we can take, and your right to appeal.